Comments on: An Open Letter to Comcast http://rmfo-blogs.com/dave/2008/10/20/an-open-letter-to-comcast/ The adventures of a smalltown kid that somehow ended up a grown up in Chicago Mon, 15 Feb 2010 18:21:00 +0000 http://wordpress.org/?v=2.9.2 hourly 1 By: philip http://rmfo-blogs.com/dave/2008/10/20/an-open-letter-to-comcast/comment-page-1/#comment-13922 philip Fri, 09 Jan 2009 08:48:49 +0000 http://rmfo-blogs.com/dave/?p=128#comment-13922 hello there is a company called tai cable and wiring solutions out of philadelphia and delaware who specialize in, of course, cable and wiring. i have comcast and direct tv and out of all the technicians that were sent out to my place from BOTH companies, they sent out one tech who was able to combine both systems which has eveything working great. i just felt bad because me and the misses gave him such an ear job, yet the work was good, we apologized, and had him come back to do some wall fishing for the wall plasma. hello
there is a company called tai cable and wiring solutions out of philadelphia and delaware who specialize in, of course, cable and wiring. i have comcast and direct tv and out of all the technicians that were sent out to my place from BOTH companies, they sent out one tech who was able to combine both systems which has eveything working great. i just felt bad because me and the misses gave him such an ear job, yet the work was good, we apologized, and had him come back to do some wall fishing for the wall plasma.

]]> By: The Year That Was @ Big Kid:Bigger City http://rmfo-blogs.com/dave/2008/10/20/an-open-letter-to-comcast/comment-page-1/#comment-13919 The Year That Was @ Big Kid:Bigger City Wed, 07 Jan 2009 06:09:55 +0000 http://rmfo-blogs.com/dave/?p=128#comment-13919 [...] I waged in November.  Two weeks of congestion and exhaustion was pretty much a big crapper. 8. The Great Comcast Battle of 2008 7. The extended “remodeling” of the Red Lion that kept it closed all of 2008. 6. My [...] [...] I waged in November.  Two weeks of congestion and exhaustion was pretty much a big crapper. 8. The Great Comcast Battle of 2008 7. The extended “remodeling” of the Red Lion that kept it closed all of 2008. 6. My [...]

]]> By: Michael York http://rmfo-blogs.com/dave/2008/10/20/an-open-letter-to-comcast/comment-page-1/#comment-13834 Michael York Sat, 08 Nov 2008 05:43:02 +0000 http://rmfo-blogs.com/dave/?p=128#comment-13834 I Just wanted to add that Gotreception.com (http://www.gotreception.com) is a great resource for finding out where reception problems are most likely to occur. I Just wanted to add that Gotreception.com (http://www.gotreception.com) is a great resource for finding out where reception problems are most likely to occur.

]]> By: Greg http://rmfo-blogs.com/dave/2008/10/20/an-open-letter-to-comcast/comment-page-1/#comment-13803 Greg Tue, 21 Oct 2008 04:08:08 +0000 http://rmfo-blogs.com/dave/?p=128#comment-13803 I feel your pain, Dave. We transferred our Comcast accounts from our apartment to the new house, and I set up the appointment with an online chat (which meant I had a transcript I could refer back to). Anyway, I told the associate that the house had old wiring that needed replaced and I wanted a couple new outlets set up. Well, the work order that the technician came out with was just for a standard hook-up. However, the cable running into the house was so old that things didn't work right away, so the technician spent two hours running a new line to at least get a signal into the house (which I did appreciate, because he could have just turned things on and left). Two days later I got a call to see how things went, and I told them it was awful because the work order that the technician was sent out with didn't include half the services I had requested. They asked if I wanted to make another appointment to get the wiring taken care of. I told them no thanks, and this kind of crap is why people are switching to FIOS when they get the chance. So, instead of having someone come out and probably getting charged $350+ to have a technician come out and rewire the house, I went to Home Depot, bought $100 worth of supplies and did all the rewiring myself (including a few extra outlets). It wasn't easy, with the unique challenges of a 70-year-old house that had an addition put on it at some point, but it was fun and rewarding. Now I've got a high-quality signal running throughout my house at a fraction of the cost. So, yes, Comcast is a royal pain in the ass. Their customer service absolutely sucks, challenging the experience of trying to get technical support in a Verizon Wireless store. BTW, am I the only one who finds "OnDemand" absolutely useless? There's never anything on it, but their HD OnDemand offerings are what they use to say they have more HD channels than FIOS or satellite. Great, so I can watch Gremlins 3 in HD whenever I want, but not some of the shows I actually want to watch. Wooo! I feel your pain, Dave. We transferred our Comcast accounts from our apartment to the new house, and I set up the appointment with an online chat (which meant I had a transcript I could refer back to). Anyway, I told the associate that the house had old wiring that needed replaced and I wanted a couple new outlets set up.

Well, the work order that the technician came out with was just for a standard hook-up. However, the cable running into the house was so old that things didn’t work right away, so the technician spent two hours running a new line to at least get a signal into the house (which I did appreciate, because he could have just turned things on and left).

Two days later I got a call to see how things went, and I told them it was awful because the work order that the technician was sent out with didn’t include half the services I had requested. They asked if I wanted to make another appointment to get the wiring taken care of. I told them no thanks, and this kind of crap is why people are switching to FIOS when they get the chance.

So, instead of having someone come out and probably getting charged $350+ to have a technician come out and rewire the house, I went to Home Depot, bought $100 worth of supplies and did all the rewiring myself (including a few extra outlets). It wasn’t easy, with the unique challenges of a 70-year-old house that had an addition put on it at some point, but it was fun and rewarding. Now I’ve got a high-quality signal running throughout my house at a fraction of the cost.

So, yes, Comcast is a royal pain in the ass. Their customer service absolutely sucks, challenging the experience of trying to get technical support in a Verizon Wireless store.

BTW, am I the only one who finds “OnDemand” absolutely useless? There’s never anything on it, but their HD OnDemand offerings are what they use to say they have more HD channels than FIOS or satellite. Great, so I can watch Gremlins 3 in HD whenever I want, but not some of the shows I actually want to watch. Wooo!

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