Archive for October, 2006
I spoke too soon (sort of).
I got an email from www.babiesrus.com today regarding my refund. They are going to process a credit to my account… for the wrong amount (about $40 less than I’m due).
:SWEARWORDS:
Damnit. I’ll take what I can get, and get the rest later through the BBB.
Apparently my tale of woe was noticed by the illustrious BuzzCustomer.com site. I got a mention in their latest blog entry.
3 commentsWhy I am boycotting www.babiesrus.com
Here is a transcript of the complaint I filed this weekend with the Better Business Bureau. I will never, ever, buy anything from www.babiesrus.com again.
At the end of August 2006 I ordered a child carseat for my 8 month old son from www.babiesrus.com. I paid $269.99 plus tax and shipping and handling charges. On September 7th I received a package from www.babiesrus.com containing a carseat, but it was not the seat I had ordered. My husband and I drove to the nearest Babies R Us store (Shopper’s World in Framingham, MA) to return the seat but were told that because the store didn’t carry that seat they were unable to take it and we would have to call the customer service number. We went home and I immediately called the customer service line (800-TOYSRUS) and explained the situation. The girl I spoke with told me I had to place a second order for the correct seat and in the meantime ship back the incorrect seat and when they received it back I would be refunded my initial money. I placed a second order for the seat I wanted and asked when it would arrive. She told me I would receive it October 3rd. I asked to speak with a supervisor so that the seat could be expedited to me as I wasn’t willing to wait a month when it was their error in the first place. After about 25 minutes of discussion they agreed to overnight the seat. I had to pay for the extra shipping but they told me I would be credited back the shipping cost. I received the carseat on September 11th but I had not yet received credit for the shipping cost. I called the customer service line again to ask why I had not received my credit. I was told a supervisor would look into it and call me back. I waited for a day and received no phone call. I called again that evening and was told no one remembered speaking to me. After much discussion they finally agreed to send an inquiry to the credit department about my shipping credit. The credit was finally given to me a week later.
Meanwhile we had shipped the incorrect carseat back to Babies R Us on September 9th, but as of September 27th had not received our refund for the initial purchase. My husband called that evening and asked why we had not been credited, they told him they would look into it and call him right back. We received no phone call. After waiting several days and hearing nothing, I called back on Monday Oct 2nd and demanded to know why we hadn’t heard anything. The girl I spoke to (Fran) was very kind and researched our order. She told me the carseat was received back at their warehouse on Sept 13th. I asked why we had not received our credit yet (over $300!). She said she would send a “reminder email” to the credit department for us and gave us a confirmation number. She said we would receive an email from the credit department by Friday afternoon (Oct 6th). It is now the night of Oct. 5th and we have heard nothing.
We are SO FRUSTRATED with this company, their return/refund policies, and their very poor customer service practices. We are expecting that we will not receive any word from Babies R Us by tomorrow evening and will have to call AGAIN. Why do we have to suffer because of their error? When I initially called to tell them of their error they should have apologized (which no one did) and immediately sent us the seat we wanted in the first place. If that had happened, everything would have been resolved as of September 13th.
After I filed this complaint, I actually called the customer service line one last time on Oct. 6th to inform them that I had given up hope and was attempting to get my money back through the Better Business Bureau. The girl on the line said, “Oh yeah, I totally understand, do what you have to do!”. Uh huh, thanks lady, I will. She looked into why I hadn’t received an email yet and told me that the reason it was taking so long was because it was a large dollar item, so certain people had to approve the refund before it went through. I told her I knew it was a lot of money which is why I WOULD LIKE IT BACK. She said she knew the person who had to approve the refund and she would track him/her down and have her take care of it right away. She told me I would receive my email confirming my refund over the weekend.
I still have heard nothing.
60 commentsSomething to cheer me up.
Awwww. Here’s hoping the next one is this cute!
(By the way, there IS going to be a next one. June 2007…)
3 commentsGuilt.
I hurt a man today.
I just didn’t see him coming. I pulled out of the Dunkin Donuts after looking both ways, and suddenly there he was, on a motorcycle swerving out of control about to hit my car.
Never have I felt so guilty or upset at my own… what? Stupidity? Blindness? Lack of caution?
People say I should be grateful that I am fine, that Liam is fine, that the baby in my belly is fine. And I am. People say, “Don’t worry, it was just an accident.” And it was. But I can’t shake it off.
1 comment