Burlingtong Coat Factory = Bad News
Thursday, November 30th, 2006Emma’s Godparents got her a really cute Christmas outfit for her Birthday, but unfortunately it is too small. Rhea and I went to Burlington Coat Factory to try and return the outfit and were not successful in any sort of way. The sign said that items could be returned for in-store credit if they were returned without the receipt AND/OR the tags were not attached. We couldnt find the receipt anywhere and only one of the tags was still on it. It clearly had never been worn because the hat that came with it was still attached. We went up to customer service and the woman their immediately told us that we couldnt exchange it because we had no proof that it had been bought at Burlington Coat Factory. Since this was contrary to what the sign said, I asked to speak to a manager, who ended up being very rude to us. I felt as if they were accusing me of stealing the baby outfit and trying to return it. I felt so insulted and I have never been treated this poorly in a store before. Now I have a cute outfit that my baby can never wear. If I had tried to return something in this condition to Target they would have taken it back without a question, in fact, I have returned stuff without a tag and receipt to Target before! Rhea and I promised ourselves that we would never buy ANYTHING from a Burlington Coat Factory ever again.