My new (refurbished) iPod was having some issues. Every so often… two or three times a week, it would stop sending an audio signal. The song would be playing just fine, but no audio would come through. I would have to reset the iPod to fix the problem. And, it had three or four bad pixels on the screen.

So on Monday I entered a service request through Apple’s website. An hour or so after I did that, I got an email saying they would send me shipping supplies and instructions.

Tuesday I received a box with prepaid label to ship the iPod to California to be serviced. The closest DHL place is an OfficeMax near my work, and they have a pickup at 5:30 daily. So I dropped my iPod off on my way home from work on Wednesday.

Thursday I got an email that Apple had received my iPod and were diagnosing the problem.

Friday I got an email that the issue was identified, and they had shipped a replacement iPod to me. It should get here Monday.

Now, whatever faults may be laid at the feet of Apple’s ravenous fan base, their boasting in Apple’s customer service/support is thoroughly justified. It just couldn’t get any better than this.