Apple just plain has great customer service. Here’s more evidence.
If you don’t want to click through, here’s the happy conclusion,
I was expecting at most to receive an apology and maybe a iTunes gift card or something. Instead, today I received a phone call from one of Jobs’ representatives who said that they reviewed my case and thought that a full replacement would be the best solution. Since the iBook is no longer produced, they’re sending me a brand new 2 GHz MacBook, which should arrive by Friday.